Refunds and cancellation
All plans are non-refundable
Every plan is paid once, in advance, for 12 months, in Indian rupees with GST included. Once a plan has opened, the payment is final and is not refunded: not for a change of mind, not for time you did not use, not for closing your account early, and not because a feature or a regulation was not what you expected. The plans page says what each plan opens; if you are unsure whether it suits you, ask us before you pay. Our contact details are on the Contact page.
How plans are paid
Payment is taken by Cashfree Payments. Nothing renews on its own, so there is no subscription to cancel and no later charge to stop. When the term ends, the paid features close unless you buy another term.
Cancelling
You can stop using the service at any time. Access continues to the end of the term you have paid for, and nothing is refunded for the part you do not use. Closing your account (Account → Close account) permanently erases your account and Dashboard and does not refund the term.
What we will put right
These are corrections of our or the payment system's errors, and cases the law requires. They are not refunds of a plan you chose to buy.
- A payment taken twice. The duplicate is refunded in full.
- A payment taken but the plan did not open and we cannot open it within 2 working days of your telling us. The payment is refunded in full.
- A different amount charged from the price shown at checkout. The difference is refunded.
- A payment made without your authority (for example a stolen card). Tell us and your bank at once; we will work with Cashfree to reverse it.
- Any refund that a law or a court or regulator order requires.
How to ask
Write to info@sustenza.in from the email address on your account, with the payment reference from Cashfree's receipt and a line on what went wrong. We reply within 3 working days. Where we agree that a correction above is due, we start it within 5 working days and it goes back to the payment method you used; your bank or card issuer then takes up to 7 working days to show it. A refund includes the GST on the amount refunded.
If you disagree with our answer
Write to us again and ask for it to be looked at by a second person; or see Governing law and disputes in the Terms.
Contact
info@sustenza.in · +91 81785 50225 · Sustenza LLP, MR-4, Plot No. A-26, Block B, Mohan Cooperative Industrial Estate, New Delhi – 110044.